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Frequently Asked Questions

Frequently Asked Questions

  • What’s Be Connected?

    Be Connected is an Australian Government initiative aimed at increasing the confidence, skills and online safety of older Australians in using digital technology. The program aims to focus on a family and community-centered approach to target those aged 50 years and over, who have minimal or no engagement with digital technology.

    Good Things Foundation will be managing the Be Connected Network. There will also be a dedicated Be Connected website with information and interactive training tools and resources for older Australians, their families and peers, and local community organisations (managed by the Office of the E-Safety Commission).

  • When does the Be Connected Network launch?
    Tuesday 3rd October will be a soft launch. This is when the previous BfS programme ends.
  • Is there any financial support for being part of the network?
    There will be a grants programme as part of the Be Connected Network. Initially activation grants of $1,500 will be available and further grants next year.
  • What is happening to the old BfS helpline number?
    Good Things foundation will be managing the helpline from the start of the launch on weekdays.
  • What will be available from 3rd October?
    The Be Connected learning platform containing 20 courses (more to follow soon after), the activation grants application form and the official network sign-up form (if you've signed up already you don’t have to do this again), and the helpline number to support learners, Partners and digital mentors will also be available.
  • Will there be marketing materials available?
    A FREE welcome pack containing A5 flyers, A4 and A3 posters with various designs, appointment cards and a small learner booklet will be available to all Partners from early October.
  • Will I still be called a Kiosk and have a Kiosk number?

    You will now be called a Kiosk Partner and you can expect a phone call from us soon. We value your expertise and experience of supporting Older Australians from being a member of the BfS Network and we’d like to work with you in the future and are therefore calling to invite you to become a partner of the Be Connected Network.

    Each partner will have a new unique ID to use when registering learners onto the Be Connected learning platform.

  • Who are Good Things Foundation?
    Good Things Foundation is a charity that supports digitally and socially excluded people to improve their lives through digital. We currently manage a network in the UK of about 5,000 local community organisations and together we have helped more than 2 million people since 2010 to improve their digital skills.
  • Why are you now working in Australia?
    We see a lot of similarities between the number of people in the UK and Australia who would benefit from improving their digital skills. We want to use our expertise in working with partners and managing a network of local community organisations to help disadvantaged people in the UK and combine this with working with fantastic partners and knowledgeable, experienced local community organisations in Australia to do the same.
  • What support material is available?
    We’ll be providing a range of support materials to help organisations use the learning platform, deliver sessions and to support the running of their organisations. Resources will help you support people to become independent internet users. Other resources will cover how you can access new funding opportunities, working with new partners and recruit and support volunteers.
  • How will volunteer selection be managed if other community organisations will be involved?
    We’ll expect each individual organisation to oversee their own volunteer recruitment and retention. However, as part of the network, we’ll provide you with support to find, manage and support your volunteers in the form of resources and training.
  • I have had a call from Good Things Foundation and I am unsure how you have my details?
    Your details were shared with us from ALA (Adult Learning Australia) who have a list of all previously registered Kiosks from the BfS program.
  • What will happen to the existing Broadband for Seniors website?
    From October the BfS website will no longer be available however, anyone who visits the site will be redirected to the Be Connected website.
  • What happens to existing resources from the BfS site?
    We are working with the e-safety office to update and create new and exciting resources. We are working hard not to duplicate existing resources but to refresh them.
  • What role will the Library Manager and staff be expected to fulfil, for example in reporting, supervision and organisation?

    Members of the Network will be asked to share basic information concerning their digital inclusion activities and support given. We are currently working with the DSS to determine reporting requirements for Good Things Foundation and members of our Network.

    Our current practice is only to collect information when absolutely necessary, and to use digital tools to facilitate data collection in the most efficient way possible - we will use this same approach for our work with the Be Connected programme.

  • What is the outline of the teaching syllabus?
    The teaching syllabus is being created by the Office of the eSafety Commissioner, who are developing a fantastic learning platform - also called Be Connected, that will be launched in October. We’re working closely with them to develop interactive learning content, based on our UK learning platform, Learn My Way (www.learnmyway.com). Learning content will cover everything from the basics like using a mouse and keyboard, using email and searching the web to more advanced internet skills like using social media and shopping online.
  • What support material is available?

    We’ll be providing a range of support materials to help organisations use the learning platform, deliver sessions and to support the running of their organisations. Resources will help you support people to become independent internet users. Other resources will cover how you can access new funding opportunities, working with new partners and recruit and support volunteers.

    This support will be in the form of how to guides, short online learning courses and interactive webinars. We also plan to run a range of events, so watch this space.