Network Support Coordinator

We are looking for a Network Support Coordinator to join our support team and help us close the digital divide in Australia. Immediate start - 3 month casual work end date of 30 August, with possible extension.

Job details

Location

Based in Sydney CBD with work from home available

Salary

Details available on request

Hours of work

Full time (37.5 hours per week), 3 month role with immediate start

Contract

Temporary

Closing date

31/05/2024

We’re looking for a new team member to join our awesome team and help us close the digital divide!

Our community partners are at the heart of everything we do.

As the Network Support Coordinator, you will work as part of a team providing a crucial link between Good Things Foundation Australia and its community network partners and learners. Your role will provide the first line of response for our helpline to ensure basic queries are responded to effectively and more complex enquiries are referred to the most appropriate team for response.

You will make outbound calls to our network partners to help them to apply for grants, deliver their programs, or make them aware of our resources and support.

When not making outbound calls, you will also assist with answering any helpline calls. You may also help to respond to email enquiries, and to ensure any voicemails are listened to and responded to in a timely manner.

You will be trained to answer basic enquiries and to escalate more complex cases to the appropriate team. Alongside this, you will undertake administrative tasks as required to support our team and our work with network partners and learners.

This role has an immediate start, and is a 3 month casual role to 30 August, with the possibility of extension.

About you

You will be a self-starter, able to work collaboratively as part of a team and to use your initiative to provide efficient and effective customer service and offer support in a friendly way.

You will relish providing excellent customer service and working with colleagues across the organisation to ensure that network partner satisfaction remains high and the network provides a great service to the Australians it will be supporting.

Please see the position description for a full outline of the role and qualities you need to be successful.

How to apply

Email Sherry Cameron, Director of Digital Inclusion on sherry.cameron@goodthingsfoundation.org with a short CV and a one page cover letter outlining your experience and why you would like this role. Applications will be reviewed on a rolling basis, so please apply as soon as possible.