During the pilot, Good Things Foundation provided training to local nab teams on the digital inclusion landscape in their community and introduced them to a local community partner who delivers digital skills support through the Be Connected program. Good Things Foundation also provided support to the community partners and evaluated the success of the approach.
It was found that through this pilot, community members were reached with digital literacy support that did not otherwise know about the options available to them to improve their digital skills in their local area. Over 60 people and 4 community organisations were supported to find local help through these referral relationships.
By testing different approaches in two different locations in the pilot, a successful support model was developed that can be used in the broader implementation of community referral initiatives.
Working together, we supported nab customers to improve their digital skills to become digitally able, safe and equal.