nab Community Referral Pilot

Between February and July 2019, Good Things Foundation delivered a pilot digital inclusion referral project with nab and three community partners in two NSW regional locations: Port Macquarie and Narooma.

The goals of the pilot were to:

  1. Offer an opportunity for nab customers at risk of being left behind in the digital world to have access to local, digital skills supports
  2. Test the success of referral pathways between nab local teams and local community partners
  3. Build an understanding of what is needed to make these local referral relationships work

After being trained by Good Things Foundation, nab staff in Port Macquarie and Narooma referred customers to community organisations in Good Things Foundation’s network for digital skills support.

Trish from the Tec Exec with nab employees

The Tec Exec


The Tec Exec is the community delivery partner in the Eurobodalla region including Batemans Bay, Moruya and Narooma. The Tec Exec is an education and training organisation, whose mission is to educate, engage and empower Australians to overcome fear to embrace and learn new technologies.

Through the pilot, 51 people booked into digital skills sessions at The Tec Exec.

“We are super excited about new South Coast partnerships between nab Bank, Council and The Tec Exec to target community organisations and grow digital literacy skills on the far south coast.”

- Trish, Lead Digital Mentor at The Tec Exec

During the pilot, Good Things Foundation provided training to local nab teams on the digital inclusion landscape in their community and introduced them to a local community partner who delivers digital skills support through the Be Connected program. Good Things Foundation also provided support to the community partners and evaluated the success of the approach.

It was found that through this pilot, community members were reached with digital literacy support that did not otherwise know about the options available to them to improve their digital skills in their local area. Over 60 people and 4 community organisations were supported to find local help through these referral relationships.

By testing different approaches in two different locations in the pilot, a successful support model was developed that can be used in the broader implementation of community referral initiatives.

Working together, we supported nab customers to improve their digital skills to become digitally able, safe and equal. 

Project Partner:

nab logo

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