Supporting the digital inclusion of new migrants and refugees


Published: 13th Jan 2021

The benefits of digital inclusion are diverse and wide-reaching across all aspects of society. However, many newly arrived migrants and refugees face substantial barriers to digital inclusion, and evidence points to a ‘digital divide’ between newly arrived communities and the rest of Australia when it comes to digital inclusion.

Co-authored with the Settlement Council of Australia, this report examines digital inclusion and exclusion for newly arrived migrants and refugees in Australia. It highlights the benefits of digital inclusion and how improving digital inclusion supports good settlement outcomes. The report proposes several key initiatives, which taken together, will improve both the access to digital technology and the ability to make use of it. This in turn, will lead to increased economic and social engagement among newly arrived migrant and refugee communities.


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