Media Release: Lockdowns highlight digital divide amongst Australians

Good Things Foundation Australia has released a new report examining the state of Australia’s digital divide.

By Good Things Foundation Australia · 03/08/2021

SYDNEY, AUSTRALIA – AUGUST 4, 2021 – Good Things Foundation Australia, a not-for-profit organisation helping to improve lives through digital, has today released a new report examining the state of Australia’s digital divide. The Digital Nation Australia 2021 report is the only of its kind to collate national research from government, not-for-profits and academia on digital inclusion.

The report highlights Australians’ overall use of digital technology has accelerated during the COVID-19 pandemic, but not everyone has benefited equally. Research presented in the report shows that despite fewer people being completely offline in 2020,1 less than 40% of people are confident in their ability to keep up with the rapid pace of changes in technology.2 To add to this, in the era of fake news and growing conspiracy theories, the majority of Australian adults (61%) lack confidence in identifying misinformation online.3

The COVID-19 pandemic has particularly highlighted the gap between those with and without affordable access to the internet and the skills and confidence to use it. Overnight, widespread lockdowns meant basic digital skills and affordable access to technology became critical to access services from education and employment, to banking and retail and even booking a vaccine.

According to the latest ADII,4 the most at-risk groups for digital exclusion include:

  • First Nations people: In remote First Nations communities, 30% of people have no household internet or phone connection.5
  • Rural and remote Australians: Despite the roll-out of the NBN, only one third of Australian land area has mobile connectivity.6 This is despite regional and remote areas making up 30% of the Australian population.7
  • Low income households and those with a mobile-only data connection: Half of low-income households had difficulty paying for home internet8 and one third of those with a mobile-data only connection are low-income families with school-aged children.9
  • Women: Low digital literacy makes women more vulnerable to online abuse.10
  • New CALD migrants and refugees: Low digital skills and access are a barrier to accessing services during the pandemic11 and job opportunities more broadly.12
  • People with disabilities: People with disabilities are lower users of digital and social media13 and are more likely to experience cyberbullying and digital abuse.14
  • Those over 65 years of age: 80% find it difficult to keep up with tech changes15
  • People outside of the labour force: Confidence in digital skills decreases as length of retirement increases.16
  • People with low levels of education: 44% have no media literacy support.17

Jess Wilson, Chief Executive Officer of Good Things Foundation Australia said: “Those who are digitally excluded are less able to fully participate in work, education and stay connected with loved ones online – all of which are even more important right now.

“Lockdowns have pushed everything online, and whilst that might be convenient for the majority of Australians who are digitally included, it’s posing huge challenges to some of our most vulnerable people. The simple act of scanning a QR code to enter a store can be a stressful process for many, not to mention the difficulties remote-learning is presenting to those who lack digital access and skills.

“Swinburne University found there is a $4 social return for every $1 invested in helping older people cross the digital divide. There are real economic and social benefits to making sure all members of our society are connected. Whilst we’re making good headway with this, we need to ensure that alongside investment in digital transformation, there is investment in supporting everyone to have access to affordable technology and the skills and confidence to use it.”

The Digital Nation Australia 2021 report informs the development of new projects to address the Digital Divide and will be launched at Good Things Foundation’s Digital Nation conference on 4th August 2021.


Media Contact

Cassandra Strakosch
Head of Communications & Engagement, Good Things Foundation Australia
Ph: (02) 9051 9292


1 ACMA (2021) Communication and Media in Australia. How we use the internet
2 Thomas, J, Barraket, J, Wilson, CK, Holcombe-James, I, Kennedy, J, Rennie, E, Ewing, S, MacDonald, T, (2020) Measuring Australia’s Digital Divide: The Australian Digital Inclusion Index 2020, RMIT and Swinburne University of Technology, Melbourne, for Telstra, p. 15
3 Notley, T, Chambers, S, Park, S, Dezuanni, M (2021) Adult Media Literacy in Australia: Attitudes, Experiences and Needs, WSU, QUT and University of Canberra, p. 10
4 Thomas et al. (2020)
5 Featherstone, D (2020) Remote Indigenous Communications Review. Telecommunications Programs and Current Needs for Remote Indigenous Communities, ACCAN, p. 7, 9
6 Infrastructure Australia (2019) An Assessment of Australia’s Future Infrastructure Needs. The Australian Infrastructure Audit 2019, p. 568
7 ABS (2019) Regional Population Growth, Australia, 2017 (Catalogue Nr. 3218.0), accessed on 15 March 2021
8 Ogle, G Law, R (2020) Connectivity Costs II. Telecommunications Affordability and Waged Poor Households, SACOSS, ACSS, TCSS and ACT SS, p.3
9 Thomas et al. (2020), p. 25
10 eSafety Commissioner (2019) eSafety for Women from Culturally and Linguistically Diverse Backgrounds, p. 4
11 Settlement Council of Australia & Good Things Foundation Australia (2021) Supporting the Digital Inclusion of New Migrants and Refugees, p. 12
12 Ibid., p. 10
13 Notley et al. (2021), p. 24, 28, 68
14 eSafety Commissioner (2020) Protecting voices at risk online, p. 13
15 ACMA (2021) Communications and Media in Australia. The Digital Lives of Older Australians, p. 9
16 McCosker, A, Tucker, J, Critchley, C, Hiruy, K, Walshe, J, Suchowerska, R, Barraket, J (2020) Improving the digital inclusion of older Australians: The social impact of Be Connected. Swinburne University of Technology, Melbourne, p. 8
17 Notley et al. (2021), p. 10


Digital Nation 2021 Report

Digital Nation Australia 2021 brings together the latest research to build understanding of the digital inclusion landscape in Australia.