Essential digital skills

Read more about the building blocks people need to participate in the digital world.

Essential digital skills are key to social and economic participation, managing health and wellbeing, accessing education and services, and connecting with friends and family.

Essential digital skills are the building blocks people need to participate in the digital world. They include basics like knowing how to turn a device on and off, sending emails, searching online and filling in online forms and extend to skills to access education and work online. Importantly, essential digital skills also include knowing how to stay safe online, create good passwords and avoid scams.

When written out, there is a long list of essential digital skills that many people who are already confident online may take for granted. Digital Mentors play an important role in supporting people to learn these skills by providing encouragement, support and motivation to keep going.

As a person learns the essential digital skills, their confidence and digital ability grows. Research has also shown that participating in essential digital skills programs in community settings also significantly reduces social isolation and loneliness.


Social impact of Be Connected

A recent social impact evaluation of our essential digital skills program for over 50's - Be Connected - found a social return on investment of $4 for every $1 invested. It also saw learners become safer and more confident online and more socially connected.

Impact stories & Insights

Supporting people to learn essential digital skills like how to video call or use their device safely is a key part of what we do. We work with our network and partners to deliver impactful programs across the country.

  • 16/07/2020 · Be Connected | Communities we work with | Insights | Our projects

    Keeping up with the grandkids

    These women have gained the confidence to independently use technology without having to rely on their grandkids for help.

  • Neil Imlach - a get Online Week Learner

    09/10/2020 · Communities we work with | Get Online Week | Insights | Our projects

    Neil Imlach – Get Online Week

    Everything Neil has learned about technology, he's learned since retirement.

  • 01/09/2020 · Announcements | Be Connected | Our projects

    26 new Capacity Builders announced

    This round of grants saw over $1million in funding awarded to community organisations, leading to the training of 1,840 digital mentors.